Last month, a delegation from Pirelli Tyres descended on Tyre Spot’s Sandy Lane branch to present the staff with their 4×4 Key Dealer of the Year Award.
As Pirelli Key Dealer Club members, Tyre Spot were able to put forward one of their branches to be considered for the honour and Gosforth was chosen.
What followed was a series of mystery shop audits designed to test the staff’s customer service skills as well as product and industry knowledge. Telephone answering time, general attitude and phone manner were surveyed as was their knowledge of the products, including the ability to identify exactly which car models came with which tyres as original equipment.
Upon hearing the news of their triumph, Tyre Spot Gosforth Branch Manager, Stephen Thompson, said, “We are delighted to win this award. Tyre Spot has always had a strong relationship with Pirelli and being named 4×4 Key Dealer of the Year not only strengthens that bond, but it is a fitting reward for the fantastic effort of the guys in the branch. We strive to ensure that our customers receive the highest quality products and services each time they visit one of our branches, and Pirelli fits perfectly into that ethos with the calibre of their tyres.”
The Gosforth branch is one of six Pirelli Performance Centres (PPC) within the Tyre Spot group. PPC’s bring together cutting-edge expertise in recommending, fitting and balancing high-performance tyres with first-class customer care and attention.
You can call Gosforth directly on 0191 2449321 or go to the branches section for more information.